StoryBrand × The Loyalty Handbook

The Welcomed Guest

Click any phase for strategy · Click any node to preview

Lifecycle Map

Map View
Journey Replay
Phase 0

Entry Point

Before the sequence begins

Strategy ↓

What it is

The opt-in form. Someone submits their information, enters the list, and the sequence fires automatically. The form is the first brand touchpoint — it should feel as considered as everything that follows.

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📋 Opt-In Form · Phase 0

StoryBrand Podcast — Stay in the loop.

Close ✕

Why it exists

Frictionless acquisition — two fields, one click

Triggered by

Visitor lands on opt-in page or embedded form

Causes next

Subscriber enters the list → Phase 1 fires immediately

What it is

The entry gate. First name and email only — no friction. The form is the first brand touchpoint. It should feel as considered as everything that follows it.

⚙ Automated Sequence · Phase 0

Active Email Sequence

Close ✕

Why it exists

Automates the entire 30-day journey on submission

Triggered by

Form submission → subscriber added to list

Causes next

Email 01 fires · Phase 1 begins

What it is

The engine. 9 emails across 3 phases, 30 days, fully automated. Once the subscriber enters the list — the system runs without intervention.

↓ Phase 1 begins Day 1
Phase 1

The Guided Entry

Days 1–7

Strategy ↓

What it is

The on-ramp. Three emails in 7 days — one clear path, one video, one action. Intercepts the window before curiosity fades and the catalog becomes noise.

2 days
3 days

✉ Email 01 · The Guided Entry

Welcome. Here's where to start.

Close ✕

Why it exists

Orient the subscriber before they bounce

Triggered by

New subscriber joins the list

Causes next

Click → Greatest Hits · No click → Email 02 in 2 days

What it is

The welcome email. Sets the stage, removes overwhelm, and sends them to the one place they should start.

✉ Email 02 · The Guided Entry

One thing you can do right now.

Close ✕

Why it exists

Move from awareness to first action

Triggered by

2 days after Email 01

Causes next

Click → Framework Video · No click → Email 03 in 3 days

What it is

The first action email. One video, one question, one clear next step — moves them from passive to engaged.

✉ Email 03 · The Guided Entry

Did you try it?

Close ✕

Why it exists

Recover non-clickers, no judgment

Triggered by

No click on Email 02 · 3 days later

Causes next

Phase 2 begins Day 8 regardless

What it is

The recovery email. Sent to non-clickers. No guilt, no pressure — just the same door, still open.

📄 Page · Greatest Hits

StoryBrand Podcast Greatest Hits

Close ✕

Why it exists

Give new visitors a guided path

Triggered by

Click from Email 01

Causes next

Subscriber watches framework videos in order

What it is

Seven videos. One throughline. The curated entry point for every new subscriber — no catalog navigation required.

▶ Video

The StoryBrand Framework in 7 Minutes

Close ✕

Why it exists

Shortest path to framework understanding

Triggered by

Click from Email 02

Causes next

Subscriber understands the core concept

What it is

The most watched video in the catalog. Explains cognitive load, soundbites, and why clarity beats clever.

▶ Video · Resend

Same Video — Behavior Triggered

Close ✕

Why it exists

Recover non-clickers before Phase 2

Triggered by

No click on Email 02

Causes next

Phase 2 begins Day 8 regardless

What it is

Same video as Email 02, different subject line. Fires automatically when Email 02 gets no click.

↓ Phase 2 begins Day 8
Phase 2

Usage Loop

Days 8–21

Strategy ↓

What it is

The proof phase. Case studies, a live walkthrough, a scaling video. Moves the subscriber from understanding the framework to seeing it work — on other businesses, then their own.

3 days
3 days

✉ Email 04 · Usage Loop

Here's how others use this.

Close ✕

Why it exists

Make the framework tangible through a real result

Triggered by

Phase 2 begins Day 8

Causes next

Click → Case Study · No click → Email 05 in 3 days

What it is

The proof email. A real business, a real result. Makes the framework tangible before the subscriber has used it themselves.

✉ Email 05 · Usage Loop

A walkthrough — follow along.

Close ✕

Why it exists

Participation — subscriber applies the framework live

Triggered by

3 days after Email 04

Causes next

Click → Walkthrough · No click → Email 06 in 3 days

What it is

The participation email. Subscriber follows along live and leaves with a working draft of their own one-liner.

✉ Email 06 · Usage Loop

Your next use case is waiting.

Close ✕

Why it exists

Expand scope — framework goes beyond the homepage

Triggered by

3 days after Email 05

Causes next

Phase 3 begins Day 22 — stick campaign fires

What it is

The expansion email. Shows the framework applies everywhere — not just the homepage. Widens the perceived value.

▶ Video · Case Study

The Framework in Action

Close ✕

Why it exists

Proof — make the outcome specific and real

Triggered by

Click from Email 04

Causes next

Subscriber sees before/after, framework feels achievable

What it is

A before-and-after case study. Real business, real numbers. Makes the outcome specific and believable.

📄 Page · Walkthrough

Follow Along Walkthrough

Close ✕

Why it exists

Subscriber applies framework to their own business

Triggered by

Click from Email 05

Causes next

Subscriber leaves with a working one-liner draft

What it is

A live framework walkthrough. Subscriber follows along with their own business and drafts their one-liner.

▶ Video

Beyond the Homepage

Close ✕

Why it exists

Expand the subscriber's vision of what's possible

Triggered by

Click from Email 06

Causes next

Phase 3 begins Day 22

What it is

The scaling video. Expands the framework beyond the homepage — pitch, email, social, sales conversations.

↓ Phase 3 begins Day 22
Phase 3

The Stick Campaign

Days 22–30

Strategy ↓

What it is

The conversion window. Three emails, three angles on the same door. After 30 days of trust, the ask is earned. Buy or move cleanly into the broadcast loop.

2 days
2 days

✉ Email 07 · Stick Campaign

Remember why you signed up?

Close ✕

Why it exists

First conversion touch — 30 days of trust built to here

Triggered by

Phase 3 begins Day 22

Causes next

Purchase or Email 08 in 2 days

What it is

The first conversion touch. Reconnects intent to the course after 30 days of value delivery.

✉ Email 08 · Stick Campaign

What you're leaving on the table.

Close ✕

Why it exists

Cost of inaction — the quiet failure of unclear messaging

Triggered by

No purchase · 2 days after Email 07

Causes next

Purchase or Email 09 in 2 days

What it is

The cost of inaction email. Names the quiet failure — leads not converting, customers not returning.

✉ Email 09 · Stick Campaign

In or out? No pressure.

Close ✕

Why it exists

Soft close — no pressure, door stays open

Triggered by

No purchase · 2 days after Email 08

Causes next

Buy → course · No buy → quarterly broadcast

What it is

The soft close. No pressure. Leaves the door open and moves non-buyers into the quarterly broadcast loop.

🛒 Course Page · First Touch

StoryBrand On-Demand Course

Close ✕

Why it exists

First conversion moment — 30 days of trust built to here

Triggered by

Click from Email 07

Causes next

Purchase or Email 08 in 2 days

What it is

The course sales page. First conversion touch after 22 days of trust building.

🛒 Course Page · Second Touch

StoryBrand On-Demand Course

Close ✕

Why it exists

Cost named — show the door again

Triggered by

No purchase · Click from Email 08

Causes next

Purchase or Email 09 in 2 days

What it is

The course sales page. Second touch. The cost of inaction has been named — this is the logical next step.

🛒 Course Page · Final Touch

StoryBrand On-Demand Course

Close ✕

Why it exists

Soft close — no pressure, door stays open

Triggered by

No purchase · Click from Email 09

Causes next

Purchase → course · No purchase → quarterly broadcast

What it is

The course sales page. Final send. Soft close — no hard sell, just a clear door left open.

↓ End of sequence
The Ceiling

More Revenue. No additional acquisition spend.

Extra revenue on top of zero ad spend. The system converted while you weren't watching.

The Floor

More offer visibility and brand familiarity.

Your automations are talking to your customers for you. Frequently enough to refer. Frequently enough to act when the time is right.